Cannot find bluetooth

Question

Hi, my bluetooth close occationally and I cannot turn it on in the setting. I've tried to reinstall the driver, but it happens again. It cannot be fixed through troubleshooting. I wonder how can I deal with this problem. Thank you.

Answer 1

Hello shooooooko,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

1. Press Windows key+R to open Run then type: services.msc

This will open Services app

Find Bluetooth Support service in the list

Right click it then select Restart

Right click it again then select Properties

Click General Tab, in the Startup Type option, choose Automatic in the drop down list.

Click Apply and OK.

Restart your computer.

2. Please try to turn off Fast startup

Press Start then search Control panel

Under View by > select Small icons

Select Power Options

On the left side, Click "Choose what power buttons do"

Click "Change settings that are currently unavailable"

Under Shutdown settings > Turn off fast startup

Power off the system then pull the power cable from the laptop, wait for 15 minutes.

Power back on

3. **Press Start then search Device Manager

Expand Bluetooth

Find the Bluetooth driver

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then restart your computer

If the issue still persists, What is the make and model of your device?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Find System Manufacturer and Model or please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor