Pc crashing using USB headset

Question

Hey guys, really need help. Tryed a lot of movies , but problem still there.
PC specs:
MB Z590A PRO
GPU NVIDIA RTX3090 SUPRIM
CPU Intel i9-10850k
Rams G.SKILL 4400mhz 32GB
PSU 850W MSI MPG A850GF 80PLUS GOLD
Monitors 2x Samsung Odyssey g7 32inch
Logitech mouse G903 Lightspeed
Keyboard Logitech G213
WIN 10 Home
No overlocks maded. Only rams locked on 3600
Used headsets: Razer kraken ultimate/Razer kraken tournament/Steelseries arctis 1
When using razer headsets pc just crashes, sometimes crash are so hard, dont event turned on after chrash, so need to retake bios battery, event logs shows HID-Compliant error, after using a bit. With Steelseries headsets shows only kernel power (ID41)
Tryed drivers reinstal, disabling MB/GPU sounds in device manager and etc.
Pc works fine, when headset are not plugged in. Have simple 20e costs speakers with usb and aux 3.5 audio, and it works fine. Please someone help me what the hell is that?
Pc seller replaces MB, problem still there.

Answer 1

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...

Answer 2

Yap, i m.

Answer 3

Hi,

Have you updated the BIOS to the latest version?