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Cannot click on screen with multiple displays

Anonymous
2021-11-19T05:05:41+00:00

Hello,

I have a consistent problem when it comes to interacting with multiple displays. I currently use a Dell D3100 docking station connected to an Acer Aspire 7, Intel Core i7 9750H with GTX 1650. I currently connect to two external displays.

At random times, either the screen or the taskbar will become unclickable. I can move my mouse in and around the display, but it will not register an action. Sometimes interactivity with a window disappears altogether and I somehow interact with the window behind it, without being able to minimize the window that stops working. This either happens to the taskbar, a single display, or multiple displays at the same time. I do not know how to restore functionality in session, and have no other solution besides putting the laptop on sleep and turning it on again, and it keeps appearing randomly even after a restart.

I am not sure if this is related to my docking station, my laptop, or Windows itself. Any help?

Windows for home | Windows 10 | Performance and system failures

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  1. Jan J.23 13,665 Reputation points Independent Advisor
    2021-11-19T06:02:42+00:00

    Hello, I'm Jan and I'm happy to help you today. I'm sorry that you are experiencing this problem. This problem can be caused by outdated drivers or background applications. Also, Make sure Windows is updated.

    1. Check if you have any available restore points. Then perform a system restore. Use System Restore

    https://support.microsoft.com//windows/use-syst...

    1. Disable unnecessary applications programs that are running from the startup

    Try these steps

    Press CTRL+ALT+Delete

    Then click on Task Manager

    Then Navigate to Startup Tab

    ( from there you can Disable unnecessary applications running from the startup)

    1. Perform a Clean Boot to disable unnecessary startup and services

    https://support.microsoft.com//topic/how-to-per...

    1. Try to reinstall and update these device driver graphics, audio, and chipset. Download them at the Manufacturer's support website and install them.

    If you are not sure if Dell Docking Station is causing the problem try to update or reinstall its driver. Also, try booting your computer without the Docking Station.

    1. If you have any third-party antivirus or cleaners installed. Fully uninstall them using their removal tool.

    restart your computer

    1. Run "system file checker" to scan and repair corrupted system files

    Open the command prompt as an administrator.

    Then type in each command and press Enter.

    sfc /scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    restart your computer.

    1. Login or create another user with administrator rights.

    Then check if you can access the settings using that account.

    Then create a new user account with administrator rights.

    Log in using the new account and if you can access the settings.

    Transfer your files to the new account.

    1. This will upgrade and repair your system without losing your files and apps.

    Download the Media creation tool here.

    https://www.microsoft.com//software-download/wi...

    Then choose "ISO"

    Once it is downloaded click or open the file using the windows explorer

    Then open or click "setup" to run.

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