Skip Pin option password is stuck in a do loop

Question

When logging in to my Laptop I enter my Microsoft Password and am prompted to setup a Pin. A trouble message is received.

I use the skip option and am brought back to password. I cannot logon to my account.

Answer 1

Hello, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

I understand that you have problems with Windows login, I'm sorry about this problem.

First I suggest you to check if this problem also happens in safe mode.

If you are unsure how to access Safe Mode, please visit the link below.

https://support.microsoft.com/en-us/windows/sta...

If you can log in to your account in secure mode, try disabling the PIN required for login option.

1. Press Windows+I to open the Configure window;
2. Select the option Accounts;
3. Select in the left column the option "Input Options";
4. In the window on the right, scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set the button to "Disabled";

Restart your computer and check if the problem persists please.

I await news.

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