graphics vs audio?

Question

My problem was with audio not working at all. The solution was to go to device manager -> display adapters -> and change my display adapter from Microsoft basic display adapter to Nvidia. If I do I lose the really good graphics that comes with Microsoft Basic Display Adapter and am forced to use Nvidia's poor graphic feature but in turn, I get my audio back.

I've talked to many of the microsoft support over the year and one even suggested my sound card was broken. Anyway, how can I have the best of both worlds? I feel like they forced my hands. Can somebody confirm this problem? Why is it doing this?

Answer 1

Good Day JoeyDavis5,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

The Audio and Graphic drivers are two seperate drivers, if you have issues with the audio , you need work on the audio driver not with the graphics driver, the graphics driver is nothing to do with the audio.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click the Speakers and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Speakers and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click on Advance Tab

-Uncheck the box to "Allow Application to take exclusive controls on this device"

-Click OK.

Restart your computer and test the audio.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.