Windows shutdown randomly

Question

Mine is Windows 10, Core i5 7th gen and Gtb1030. At first, I open a game from external Harddisk and it opens normally and then Windows shut down and PC power turn off. I worried and remove the external Harddisk and restart the PC. Now it says press any key to check disk and I skip that proces. Then window starts and I found out start menu doesn't work and says sign out, sign in. I sign out but it doesn't work and Pc shut down automatically again. The process are repeat again and again. So, please help me. Should I do check disk? And what should I do.

Answer 1

so your computer is shutting down when ever you open any program?

it sounds like you are having a overheating problems

can you open the bios by hitting delete there should be cpu temps there somewhere or you can download HWMonitor to check cpu temps & video card temps

Answer 2

Hi Kevin Bart,

The problem happen again while playing Apex Legends. PC turns off automatically while playing. Should I follow your solution this time? Thank you.

Regards,

Daw Khine

Answer 3

Hi DawKhine-

Glad to know that it is now working fine. Hope it will continuously run smoothly on your end.

God Blessed!

Regards,

Kevin B.

Answer 4

Hi Kevin bart,

Thank you for your solution. I let my PC do check disk and it solves the problem. So far so good. If the problem happens again in next time, I will follow your advice. Thank you so much for your solution.

Best Regards,

Daw Khine

Answer 5

Hi DawKhine -

I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

Are there any recent changes made on the computer before the issue started or shutdown?

Kindly follow the steps below and check if it helps

• Boot your computer in safemode

Safemode is a windows environment used to troubleshoot, diagnose and repair corrupted windows system files. While computer is in safemode, no 3rd party application will run, not even your anti-virus, and selected services needed by windows to boot are the only running service on the computer. This ensures us that the computer will only use applications and services at a minimal level to avoid 3rd party conflicting application and services.

Please click on the link below and follow the steps in booting your computer in safemode.

https://support.microsoft.com/en-us/windows/sta...

Once in safemode, kindly run a system file checker for check for any corrupted system files on your computer and attempt to fix them

Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.

Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

After the scan completes, kindly perform cleanboot on your computer to stop non-Microsoft services running on the background of your computer which may be causing or contributing to the issue

Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility

Restart the computer normally and check if the same issue appears

Hope this will help and have a blessed day!

Thanks,

Kevin B.

Independent Advisor