Hello, how are you?
My name is Paloma B., I am very happy to be able to try to help you in the best possible way.
There was probably some problem in the reset process, sorry about that.
When this process is done, Windows should allow you to reconfigure it.
In this case, you will need to redo the Reset process, but using a Windows installation USB, so that all files are corrected and allow you to reconfigure it to resume access.
Step 1
Create installation media on this computer or other if necessary.
Follow the guidelines on the link below, please:
https://www.yourwindowsguide.com/2021/09/create...
Step 2
Configure in your computer's BIOS to start via the USB installation.
***If you have any questions on how to start the USB installation, you can refer to this guide please.
https://www.groovypost.com/howto/bios-uefi-setu...
- Boot with the Pen Drive;
- When the installation window appears, click Repair your computer;
- Click Troubleshooting;
- Advanced options;
- Click Restore PC > Choose between "Keep Files" or "Remove All".
I await news.
If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.
We will always be available for whatever you need!
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.