Error with server manager on windows server 2012

Question

Hello all,

I have a server running on windows server 2012 standard and containing a production app for backup. when i need to upgrade the app version, it requires to get some updates as .net framework 3.5 or above.

The guy in the support team of the app, have tryed to install several features like .net3.5 and 4.6 and II6. i dont know why he need all of them but he did.

As a result , the problem begin. Windows update failed to install and even search updates. The refresh of the server manager or the add and remove of a role or feature failed with an error message :

Feature installation Failed: The request to add or remove features on the specified server failed. The operation cannot be completed, because the server that you specified requires a restart"

Thanks for help
Marwa

Answer 1

it will be better to reinstall the hole server than trying to get it repaired ?

You can also try the repair install, but yes, time may be better spent standing up a new one, patch fully, migrate roles over, and move on.

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Answer 2

You can try repairing the corruption

• sfc /scannow
• dism /online /cleanup-image /restorehealth
• and manual steps here https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually

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Answer 3

Hello DSPatrick,

Thank you for your response.

I tried both SFC and DISM commands and the problem persists.

For manual steps, i think it's for windows server 2016 and 2019 not for 2012 my case.

Can i try these steps for win server 2012?

Thank you
Marwa

Answer 4

Yes, same steps. You can also try a repair install by running setup.exe from the root of the installation media, but time may be better spent standing up a new one, patch fully, migrate roles over, and move on.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 5

@Marwa JELJLI
Hi,
According to your description, it seems that the feature installation caused some problems.
I suggest you to check the server event log (Event Viewer -> Windows Logs -> System) to see if it shows an error with the Event ID 7041.
If the event description says:
This service account does not have the required user right "Log on as a service".

To solve the problem, you must grant the logon as a service permissions to “NT SERVICE\ALL SERVICES”
You could refer to the method below to see if it helps:
http://woshub.com/unable-add-remove-role-windows-server-requires-restart/
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

Hope above information can help you.

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