Hi Gavin. I'm Greg, 10 years awarded Windows MVP, here to help you.
See if these help:
https://www.nakivo.com/blog/how-to-disable-a-hy...
https://thegeekpage.com/the-application-encount...
https://learn.microsoft.com/en-us/answers/quest...
https://social.technet.microsoft.com/Forums/en-...
https://www.youtube.com/watch?v=su_6N4f2IkI
Report back results for each step so I know what else to suggest.
Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.
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