Windows Blue Screen Problem

Question

Hello,

I accidentally left my computer on last night (around 1pm) and when I woke up it was off. When I turn it back on, I get a blue screen telling me this :

Of course, I tried any solutions we can read on internet like turning off and on his computer several times. Nothing works, I can only access this:

and all possibilities send me back to the blue screen. I can't access the reboot mode, nor the command function. Pc bought 2000€ and he does me this randomly.... very frustrated, I have a lot of things on it. please help me.

Answer 1

At first we need to find the root cause of BSOD , so i neec to check memory dump files ,

so upload .dmp files to nedrive online storage and share link here

dump files can be found in *C:\Windows*

Answer 2

hello,

I reinstalled Windows 10 with usb.

But now how can I put windows 11 again? I don’t want to buy it a second time

Answer 3

Hi user220367,

I'm Paul and I'm here to help you with your concern.

Try to use Windows 11 Installation Media to Repair PC. Follow the guide in the article. * The article is for Win 10 but it also applies to Win 11, you just need to create Windows 11 Installation media(https://www.microsoft.com/software-download/win...)*

https://support.microsoft.com/en-us/help/402603...

I hope this helps. Feel free to ask back any questions and keep me posted.