Touchpad issues

Question

Touchpad not working. Drivers are up to date. Uninstalled and restarted; it reinstalled itself (like it's supposed to). Touchpad still not working. It will randomly work and then quit again. This has been an ongoing issue with this Lenovo Yoga laptop. I've tried this 'solution' multiple times and nothing helps. Best Buy said it's not a hardware issue and can't figure out how to fix it because, of course, when I take it in, it magically works.

Answer 1

HI Emma. I'm Greg, 10 years awarded Windows MVP, here to help you.

1. Update the Touchpad driver from the Lenovo Support downloads webpage for your exact model here: https://support.lenovo.com/us/en/ Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
2. If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. If not try Update Driver > Browse > Let Me Pick to try all previously installed drivers.

If the touchpad doesn't show up, from Device Manager Action tab choose Scan for Hardware changes.

3. If that doesn't work then try uninstalling driver, Restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
4. Run the hardware troubleshooter at Settings > Update & Security > Troubleshoot. > Additional Troubleshooters.
5. Next try the troubleshooting steps here Windows 10 touchpad not working:

https://support.microsoft.com/en-in/help/402786...

https://techcult.com/fix-touchpad-is-not-workin...

https://www.businessinsider.com/touchpad-not-wo...

https://helpdeskgeek.com/help-desk/fix-touchpad...

https://www.lifewire.com/fix-touchpad-not-worki...

https://www.youtube.com/watch?v=lWtDnXVCAjs

5. Go to Settings > Devices > Touchpad to go over the Settings. Then choose Additional Settings which opens the Mouse properties box. The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is attached. This prevents palm drag from causing the cursor to jump

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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