Bitlocker encryption issue

Question

Hi there,

I'm having trouble encrypting a 5TB Lacie hard drive on my work computer. I have already successfully encrypted a 2TB Lacie hard drive this morning (both 2TB and 5TB are brand new out of the box) with no problem.

When I start the encryption for the 5TB I get this error message: 'Can't enumerate any more; because the associated data is missing.'

Can someone provide some support please and help work out why this is happening?

Many thanks,

Answer 1

Hi Dyari,

I have reformatted the drive to NTFS and it will now encrypt through
bitlocker. Out of interest I reformatted it to exfat and tried bitlocker
again (knowing it worked for NTFS) and it came up with the same error
message.

What do you suggest I do now? Really we need the drive to be exfat to work
across our team's computers. Is that possible?

Many thanks,

Dom

Answer 2

Hi Dominic,

Thanks for sharing the screenshot.

Since the hard disk is new and probably you do not have any data on it (If you have data, back up them) I would suggest formatting your hard disk and changing its format from exFat to NTFS:

https://www.diskpart.com/windows-10/convert-exf... (Avoid downloading any suggested tool or utility from this link, only follow the instructions)

Then, try to enable Bitlocker on it.

Please keep me posted.

____________________________________________________________

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Answer 3

Thanks Dyari, screenshot below with drive attached:

Answer 4

Hi Dominic,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly right click on Start > Disk Management > Take a screenshot and post it back.

Regards