Windows 11 password

Question

I recently tried removing my password to log onto my pc and something went wrong and now I’m not able to use my pin to unlock it and I forgot the other password used to unlock it. I’ve changed my Microsoft password and tried resetting windows 11 and not of it worked. When I try to do “forgot password” it brings up a message in the image attached. I’m not very good with this stuff so anyone have any tips or something??

Answer 1

Sure, within ten days after Reset copy the files out to where they belong: Desktop, Documents, Pictures, etc. Once your sure you have everything you can delete the folder: Type Disk Cleanup in Search, open Disk Cleanup, run it, when it reports choose the button for System Files, then run it again and clean up what it finds.

Tutorial here: http://windows.microsoft.com/en-us/windows-10/d...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

Answer 2

I did and I found the file. Is there something else I need to do to put it back to normal and not have it in that folder?

Answer 3

Shawn-

Did you choose to save files during the Reset? If so then they should be in their folders or in C:\windows.old. Apps will need to be reinstalled. Let me know if you need any help.

Your files should be backed up at all times because a hard drive can die at any time without notice. Besides periodically dragging your User folders to an external USB drive (which you should keep unplugged to protect from ransomware), I would also have a secondary method using the cloud which is fire and theft proof:

You can drag 5gb for free into OneDrive app to store in the cloud where they are safe from fire and theft, which will also let you backup your Documents, Pictures and Desktop folders using Folder Protection Backup: https://www.tenforums.com/tutorials/116029-turn...

If you install Google Drive, you can use their new Backup to choose User folders (Documents, Pictures, etc.) to sync up to 15g for free to their cloud:

https://translate.google.com/translate?sl=auto&...

Another important backup is to periodically make a System Imaging backup that can restore C in less than an hour by applying the stored image you made. If you include your files in this backup then it can also be mounted to extract files separately, which makes it a file backup, too. For this task I recommend free Macrium Reflect, which is the choice of all experts because it is flexible and just works. More here:

https://translate.google.com/translate?sl=auto&...

Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Thank you for the help I was able to figure out what the password was but I reset windows 11 before that so is there a way to recover all my stuff?

Answer 5

Hi Shawn. I'm Greg, 10 years awarded Windows MVP, here to help you.

Here's how to reset your password:

https://www.elevenforum.com/t/reset-password-fo...

It looks like you were trying to reset a Local Password using password reset disk which you would have had to make beforehand. Otherwise it should have set up test questions for changing a local password from the log-in screen.

If you have a MS Account then hopefully you have your Security Info Mobile or alternate email updated to get a Security Code: https://support.microsoft.com/en-us/help/12428/...

Otherwise it will put you into Account Recovery which can last up to 30 days while they determine if it's your account. It makes it a real hassle to forget your password.

Let me know what you find out. I'll be here to help.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.