Microsoft Store will not update old programs nor download new ones.

Question

When I try to download a new program or update old programs via Microsoft Store, I always get the following message:

Following various online instructions, I have spent several hours trying to resolve this issue.

This problem has persisted for several months, and I have been unable to find a solution.

Will you help me?

Answer 1

I am deeply grateful to you for taking the time and effort to respond to my question. I finally decided to take my laptop to a computer technician. Apparently the problem is due to the hard disk drive going bad. Once again, thank you.

Peace be with you,

William D. H.

Answer 2

You could also visit this link (https://answers.microsoft.com/en-us/windows/for...) and do the other troubleshooting methods mentioned :)

Answer 3

Hi William

I'm Juliet and I'll do my best to help you.

I would suggest you try running the Windows Store apps Troubleshooter at Settings > Update & Security >Troubleshoot.

Also, you could try resetting the Store cache: thewindowsclub.com/reset-windows-store-cache

If that fails go to Settings>Apps and highlight Microsoft Store, choose Advanced Settings, then Reset. After it resets, restart PC.

I hope it helps! Let me know the results.

Have a nice day ahead and Stay safe always :)

Source: thewindowsclub.com/reset-windows-store-cache

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