Hi ayana_lemke-
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Kindly check if you are signed in to temporary profile:
https://www.tenforums.com/tutorials/48012-fix-y...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let me know what will happen. Hope this will help and have a blessed day!
Thanks,
Kevin B.
Independent Advisor