Cannot remove corrupted work or school account

Question

Hi,

Situation:

1. Windows 11 Pro, new Dell machine, connected to Microsoft 365 account for login.
2. Outlook was connected to a second M365 account, sadly a GoDaddy one.
3. Machine had a fault, and had hardware replaced.
4. Since then, Outlook has failed to connect to the account. When removing the account and re-adding it, I get the helpful 'something went wrong' message before even putting a password in.
5. Looking at the accounts page, this GD M365 account is listed under 'Accounts used by other apps', but when trying to 'manage', a new window pops up briefly and disappears.
   

It seems like this account is broken in some way. I haven't found a way of removing or repairing it. Does anyone have any suggestions beyond a Windows reset? Thanks for your help.

Answer 1

Hi ooth, my name is Jose, a Windows user like you. I'll be happy to assist you with this issue.

Sorry to hear you're experiencing this issue.

In order to fix this issue, please download and run Microsoft Support and Recovery Assistant. The tool can be downloaded using the following link:

https://aka.ms/SaRA-OfficeSignInScenario

On the Which app are you having problems with screen, select Outlook, then click next button and now select I need help setting up my office 365 email in Outlook. Select Next and follow the wizard instructions.

If you need anything else, please let me know.

Answer 2

Hi,

I have already uninstalled and reinstalled 365 using the non-GD account, but continue to experience the same issue. I think it's due to the corrupted identity which I'm struggling to remove.

Thanks.

Answer 3

You access that GoDaddy account via your web browser and there you may need to reinstall Office365