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Hi,
We're running MECM 2010. On our May monthly rollout of Office 365 updates below is one of the patches that is failing on almost half of the device infrastructure.
Microsoft 365 Apps Update - Semi-Annual Enterprise Channel Version 2008 for x64 based Edition (Build 13127.21624)
On almost ALL the affected devices the download goes till 50% and then fails. It's always been the stream.x64.x-none.dat file on which the download failure occurs.
Below is the error that is reported in the DataTransferService.log.
DTSJob {1EED8CD5-6B62-40AD-8B46-44C82D4D3EBA} in state 'DownloadingData'. DataTransferService 6/7/2021 8:04:51 AM 3712 (0x0E80)
CDTSJob::HandleErrors: DTS Job '{1EED8CD5-6B62-40AD-8B46-44C82D4D3EBA}' BITS Job '{88FA98BF-49C8-4BBE-82A7-31299BE18638}' under user 'S-1-5-18' OldErrorCount 0 NewErrorCount 1 ErrorCode 0x8020002B DataTransferService 6/7/2021 8:04:51 AM 16260 (0x3F84)
CDTSJob::HandleErrors: DTS Job ID='{1EED8CD5-6B62-40AD-8B46-44C82D4D3EBA}' URL='http://officecdn.microsoft.com:80/pr/7ffbc6bf-bc32-4f92-8982-f9dd17fd3114/office/data/16.0.13127.21624/stream.x64.x-none.dat' ProtType=1 DataTransferService 6/7/2021 8:04:51 AM 16260 (0x3F84)
CDTSJob::JobError: DTS Job ID='{1EED8CD5-6B62-40AD-8B46-44C82D4D3EBA}' BITS Job ID='{88FA98BF-49C8-4BBE-82A7-31299BE18638}' ErrorCode=0x8020002B DataTransferService 6/7/2021 8:04:51 AM 19404 (0x4BCC)
CDTSJob::JobError: DTS Job ID='{1EED8CD5-6B62-40AD-8B46-44C82D4D3EBA}' URL='http://officecdn.microsoft.com:80/pr/7ffbc6bf-bc32-4f92-8982-f9dd17fd3114/office/data/16.0.13127.21624/stream.x64.x-none.dat' ProtType=1 DataTransferService 6/7/2021 8:04:51 AM 19404 (0x4BCC)
DTS job {1EED8CD5-6B62-40AD-8B46-44C82D4D3EBA} BITS job {88FA98BF-49C8-4BBE-82A7-31299BE18638} failed to download source file http://officecdn.microsoft.com/pr/7ffbc6bf-bc32-4f92-8982-f9dd17fd3114/office/data/16.0.13127.21624/stream.x64.x-none.dat to destination C:\WINDOWS\ccmcache\1g.1EED.dlt\Office\Data\16.0.13127.21624\stream.x64.x-none.dat with error 0x8020002B DataTransferService 6/7/2021 8:04:51 AM 19404 (0x4BCC)
Also all the affected users are remote and they're connected to VPN/Internet. But this should work in both cases. We've isolated several factors like AV, Firewall, CCMCache storage and there aren't any issues with any of them. Also when the same user comes into the office, the download completes fine directly from the DP. So this seems to be an issue that is affecting the downloads happening over Internet. Also, the users of the affected machines are able to download the same file manually from a browser - http://officecdn.microsoft.com/pr/7ffbc6bf-bc32-4f92-8982-f9dd17fd3114/office/data/16.0.13127.21624/stream.x64.x-none.dat
Also the errors reported in the completion statistics for this patch are varied and have no correlation to the above observed error code 0x8020002B in the logs.
Have heard of some changes in Office 365 update mechanism since last month (May 2021) but not sure of any sizable information around this. And moreover, if that has something to do with the above behaviour. Can we have some pointers or tips to remediate the above issue, please?
Thank You.
Hi,
I find some people have similar problems, here is the related link:
https://learn.microsoft.com/en-us/answers/questions/422692/configmgr-downloads-from-cdn-failing-for-ms-365-ap.html#comment-426960
I totally understand your concern. and we're very sorry for any inconvenience that may caused.
We will also report this issue and hopefully receive an answer as soon as possible. Once there is any response, I will post the answer in this post.
If your case is quite urgent, we recommend you open a case in Microsoft CSS support.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Best regards,
Amanda
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 37%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
I have received an update from MS that this issue is a known Bug and will be considered for a future release. They don’t have an ETA on when to expect this to be fixed. Will post if I hear any further updates.
Thanks for your update, I am looking forward to MS support team solving our problem.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Seeing the exact same error on my Site.
Any updates to this?
Nothing yet. Have opened a case with Microsoft CSS. Awaiting some insights. Will post if we find something.
There are many more reporting of this issue in the below thread.