Faulting package full name: Microsoft.Windows.CloudExperienceHost_10.0.22621.1_neutral_neutral_cw5n1h2txyewy

Question

I hope someone can help, Windows 11

I continually receive the following error:

Faulting application name: wwahost.exe, version: 10.0.22621.608, time stamp: 0x423ecb35

Faulting module name: edgehtml.dll, version: 11.0.22621.755, time stamp: 0x750a7e6b

Exception code: 0xc0000602

Fault offset: 0x000000000003ebf9

Faulting process ID: 0x0x21D0

Faulting application start time: 0x0x1D8FB07BEEC5343

Faulting application path: C:\WINDOWS\system32\wwahost.exe

Faulting module path: C:\WINDOWS\system32\edgehtml.dll

Report ID: 71c8be5c-71ef-4936-9476-f00681c5fc73

Faulting package full name: Microsoft.Windows.CloudExperienceHost_10.0.22621.1_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: App

Please help

Answer 1

Hi, thanks for that detailed information, moreover, since that did not work as well I suggest creating a new local admin on the PC, and if that works you can transfer files to another user using a USB drive:

To Create Local Admin user:

https://support.microsoft.com/en-us/windows/cre...

Note: If the issue persist the last resort we can do is to do reinstallation of Windows.

Answer 2

Yes, it is still the same. The same error messages are continually generated.

I am reluctant to reinstall windows as some of the plugins I use are no longer available and their registration details are stored in the registry and I do not have access to the passwords to reinstall.

Answer 3

Hi, thanks for replying, after the last step is it still the same?

Answer 4

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, this is actually a Windows app on the PC which is related to the cloud services, and for us to fix the issue kindly follow the steps below:

Method 1. Repair Windows Store and app:

On Powershell(admin), copy and paste the command below:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Then hit Enter, once the process is done, restart the PC and check.

Method 2. repair Windows Store and update components

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy each line of command to Powershell then press enter (one line at a time)

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

-Once done restart the device and check.

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Let me know how it goes and I hope that helps.

Bernard

Independent Advisor