Cannot access remote desktop

Question

Hi there,

I bought a desktop computer with win11 pro installed. I have enabled the remote desktop connection on this device. However, I tried to connect to this desktop with my win10 computer. After typing the computer name, an error message prompt that "it cannot find the device with that name on the network please check if the device is on the network".

The two computers are on different networks (one is from my home and the other is from my workplace).

Could you please help me figure it out?

Thank you!

Answer 1

Hi Meng. I'm Greg, 10 years awarded Windows MVP, here to help you.

Windows 11 Remote Desktop fixes:

https://www.anyviewer.com/how-to/windows-11-rdp...

https://windowsreport.com/windows-11-remote-des...

(Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

https://answers.microsoft.com/en-us/windows/for...

https://pureinfotech.com/enable-remote-desktop-...

https://www.youtube.com/watch?v=4OitZSUvock

Best alternatives to Remote Desktop for Windows 11:

https://makmodo.com/best-remote-desktop-softwar...

Go over WIndows 11 with this checklist to find and fix problems:

1. See if you can System Restore to a point before the problem started:

https://itechhacks.com/system-restore-windows-11/

System Restore is your first line of defense and can take you back to a point before a problem began like a time machine. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started. If System Restore is not enabled on C drive do that now so it's available in the future.

If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here: https://www.droidwin.com/how-to-stop-only-a-spe...

2. Update your drivers from the PC maker's Support Downloads webpage for your exact model. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu.

If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support.

3. Run a full Windows 11 Disk Check: https://allthings.how/how-to-run-chkdsk-in-wind...
4. Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues:

https://www.makeuseof.com/clean-boot-windows-11/

5. Download, install and run a full scan with free Malwarebyes from https://www.malwarebytes.com/mwb-download/ after enabling Root Kit scan in Scan Settings. Clean Up anything it finds and then run again. Turn off Real Time trial in Control panel to keep as on-demand scanner.
6. Run System File Checker/DISM in WIndows 11:

https://www.elevenforum.com/t/use-system-file-c...

7. If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.