Windows Store won't load.

Question

Windows 10 22H2. All updates applied. I have done the following without success:

1. Ran sfc/scannow as administrator
2. Ran WSReset as administrator
3. Ran dism /online /cleanup-image /restorehealth

   Deployment Image Servicing and Management tool
   
   Version 10.0.19041.844
   
    Error: 87
   
    The online/cleanup-image/restorehealth option is unknown
   
    For more informatiom, refer to the help by running DISM.exe /?
   
    The DISM Log file can be found at C:\WINDOWS\Logs\DISM.log
   

   4. In Powershell ran Admin mode: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Results below:

   5.  Performed inplace reinstall of windows 

Still greyed out windows store with no access.

What next?

RESULTS OF #4 Above

Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist. At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist. At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is already installed. Windows cannot install package Microsoft.NET.Native.Framework.1.7_1.7.25531.0_x64__8wekyb3d8bbwe because it has version 1.7.25531.0. A higher version 1.7.27413.0 of this package is already installed. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0000-94ff-b524c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0000-94ff-b524c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist. At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist. At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist. At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is already installed. Windows cannot install package Microsoft.Advertising.Xaml_10.1808.3.0_x64__8wekyb3d8bbwe because it has version 10.1808.3.0. A higher version 10.1811.1.0 of this package is already installed. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0000-4f02-b624c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0000-4f02-b624c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is already installed. Windows cannot install package Microsoft.Services.Store.Engagement_10.0.18101.0_x64__8wekyb3d8bbwe because it has version 10.0.18101.0. A higher version 10.0.19011.0 of this package is already installed. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0001-b7ff-b524c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0001-b7ff-b524c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is already installed. Windows cannot install package Microsoft.Services.Store.Engagement_10.0.18101.0_x86__8wekyb3d8bbwe because it has version 10.0.18101.0. A higher version 10.0.19011.0 of this package is already installed. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0001-c4ff-b524c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0001-c4ff-b524c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed MicrosoftWindows.Client.CBS_120.2212.4190.0_x64__cw5n1h2txyewy. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0001-e127-b624c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0001-e127-b624c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is already installed. Windows cannot install package Microsoft.NET.Native.Runtime.1.7_1.7.25531.0_x64__8wekyb3d8bbwe because it has version 1.7.25531.0. A higher version 1.7.27422.0 of this package is already installed. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0000-3a1f-b624c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0000-3a1f-b624c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed Microsoft.Windows.StartMenuExperienceHost_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0001-b542-b624c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0001-b542-b624c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use. error 0x80073D02: Unable to install because the following apps need to be closed MicrosoftWindows.Client.CBS_120.2212.4190.0_x64__cw5n1h2txyewy. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0000-9859-b624c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0000-9859-b624c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is already installed. Windows cannot install package Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe because it has version 14.0.27629.0. A higher version 14.0.29231.0 of this package is already installed. NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0001-e77a-b624c2fad801 in the Event Log or use the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0001-e77a-b624c2fad801 At line:1 char:38 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception
+ FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher
version of this package is already installed.
Windows cannot install package Microsoft.VCLibs.140.00_14.0.27323.0_x64__8wekyb3d8bbwe because it has version
14.0.27323.0. A higher version 14.0.27810.0 of this package is already installed.
NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0000-025f-b624c2fad801 in the Event Log or use
the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0000-025f-b624c2fad801
At line:1 char:38

• ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...

•             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  
  

  • CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception
  • FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it
modifies are currently in use.
error 0x80073D02: Unable to install because the following apps need to be closed
MicrosoftWindows.Client.CBS_120.2212.4190.0_x64__cw5n1h2txyewy.
NOTE: For additional information, look for [ActivityId] 24b594e7-fac2-0001-397e-b624c2fad801 in the Event Log or use
the command line Get-AppPackageLog -ActivityID 24b594e7-fac2-0001-397e-b624c2fad801
At line:1 char:38

• ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...

•             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  
  

  • CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception
  • FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

Answer 1

Were there any error messages when you opened the Microsoft Store? If there is, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.

Then have you tried to repair/reset the Microsoft Store? "Win" logo key + "Q" to open the search box and type "Microsoft Store", right-click "Microsoft Store" at the top of the result list > "App settings" > "Repair"/”Reset“.

If the above doesn't work, you can reset your system.

1. On the desktop click "Start" > "Settings" > "Update & Security" > "Recovery", under "Advanced startup", select "Restart now".
2. After restarting, go to "Choose an option" screen , select "Troubleshoot" > reset the system*, and* you can choose whether to keep your user data or not.

Visit Start your PC in safe mode in Windows (microsoft.com) to view the specific operation steps.

If resetting the system still doesn't work, you can only reinstall the system. I will give specific steps in my next reply based on your repair results.

Answer 2

Followed your advice precisely and still have greyed out Microsoft Store.

Answer 3

Hello automch,

Good to see you in Microsoft Community.

If the DISM command cannot be recognized by the system, a fatal error has occurred in the core of the system and cannot be repaired by normal troubleshooting steps. Visit DISM command fails with error code 87 - Windows Client | Microsoft Learn to see more information about Dism Error 87.

In my experience, the best solution at the moment is to overwrite the installation system, unlike the "InPlace Reinstall of Windows" you've already tried, the override system will theoretically not affect your data and applications (you need to choose to keep files and applications in the next steps), just update all the system files are the latest.

• If you have important data, it is recommended that you make additional backups to prevent accidental loss of your data. Also make sure your system disk has enough free space, at least 40GB.

1. Download ISO Visit Download Windows 10 (microsoft.com) and click "Download Now" under “Create Windows 10 installation media” to download MCT*(Media Creation Tool).* Then run the program, select "Create installation media (USB flash drive, DVD or ISO file) for another PC”, and then choose Language*,* Version*,* Architecture*(if you are not sure about these, choose "Use the recommended options for this PC"), then select "ISO file" in the "Select Media to Use" interface, and then a windows ISO file will be downloaded to your disk (about 4-5GB in size, it is recommended that you choose a non-system disk).*
2. Choose to override the system After the download is completed, double-click the ISO file, double-click to run "setup.exe" in the open File Explorer, and select "Change how Windows Installer downloads updates" > "Download updates, drivers and optional features", Select "Keep personal files and apps" after accepting the terms of the agreement, then click "Next" > "Install". Then the system will reboot a few times, and then enter the welcome screen.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist