random crashes

Question

i've been experiencing random crashes since i built my PC 2 years ago. i got it working after a year with very unusual crashes (3-4 times a year) with the dev version of windows 11. happened with windows 10 too. now they started again, every day, usually when playing but also when doing non-heavy tasks like web browsing. It seems something related to drivers because I tried replacing every component, one at a time and keeps doing it

dumps with verifier enabled https://1drv.ms/u/s!AqnmCxeffsQMg31q2FDx1EkrrVrv?e=ctUOsS

system info https://1drv.ms/u/s!AqnmCxeffsQMg37OlGxIdQXJCRZT?e=hmivwc

Answer 1

Install AMD Auto-Detect to check your PC for compatible drivers

I did it but the issue persisted. now, I got it working for over 7 hours, running heaven benchmark, with old chipset driver (v3 from gigabyte page, current in and is 4) and pro drivers for the GPU

1-Check for updates:
all up to date

2-Uninstall the graphics card driver completely using the DDU free tool:
did it multiple times. also tried installing directly from device manager and letting windows install them. same error

3-Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:
it's a clean windows installation. tried stopping windows defender and real time protection. didn't work either

4-Run Command Prompt as administrator. Type this command and hit enter:
done. same

Then, type this command and hit enter:
done. same

5-If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

nop. ram is set by default at 2400 when should be able to run at 3600

tried reducing clock speeds and voltages, disabling CPU option on the bios (like cool n quiet and control c states). didn't work either

6-Test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:
I'll do this

7-If you are comfortable of doing so, take all the system memory sticks out, examine them for any obvious defects, and then reseat them into the sockets. Make sure that they are seated properly in their slots. If you have multiple sticks of system memory installed and you suspect one is faulty, one thing to try is to reproduce the issue with only one stick of memory module at a time. This will help you to isolate the faulty module.

I'll run mem test with both. then 1 at the time

Answer 2

Hi Diego,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The minidump files indicate AmdTools64.sys as a cause of the BSOD which is related to the AMD Special Tools Driver.

To fix this issue, disable Driver Verifier first, then download and install AMD Auto-Detect to check your PC for compatible drivers:

https://www.amd.com/en/support/kb/faq/gpu-131

You can also, download then install the latest version of BIOS & Chipset drivers manually from the manufacturer's website.

If the issue still persist, go through these additional steps:

1-Check for updates:

Go to Settings > Update > Check for update > install all the pending updates

2-Uninstall the graphics card driver completely using the DDU free tool:

https://www.guru3d.com/files-details/display-dr...

Then, install the latest driver provided on the manufacturer's website.

3-Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

4-Run Command Prompt as administrator. Type this command and hit enter:

dism.exe /online /cleanup-image /restorehealth

Then, type this command and hit enter:

sfc /scannow

5-If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

6-Test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

7-If you are comfortable of doing so, take all the system memory sticks out, examine them for any obvious defects, and then reseat them into the sockets. Make sure that they are seated properly in their slots. If you have multiple sticks of system memory installed and you suspect one is faulty, one thing to try is to reproduce the issue with only one stick of memory module at a time. This will help you to isolate the faulty module.

Please do not hesitate to ask if you need further assistance.

Stay safe

____________________________________________________________

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Answer 3

those dumps are outdated and were taken with driver verifier enabled. These are the latest without driver verifier

https://1drv.ms/u/s!AqnmCxeffsQMg38hEpnSdfPUJZVW?e=8KSANj

Answer 4

test completed, no problems

Answer 5

Hello, I'm A&K, here to help.

Your dump file shows a memory problem. It may be caused by a driver failure or a memory failure.

Try running the Windows Memory Diagnostic Tool to test physical memory. Select the Start button, and then select Control Panel. In the search box, type memory, and then select Diagnose computer memory problems.