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Printer only prints white

Anonymous
2022-11-02T11:23:57+00:00

I have my printer and it is working yesterday. It is connected using cable and im seeing it online. Unfortunately, it only prints blank pages. I remove the papers and put it back again to try but no help at all. Can somebody help me with this?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-11-02T11:55:57+00:00

    Hi nettie.cart91-

    I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

    Kindly try this steps that might address your concern:

    Open Settings

    Click Update and Security

    Click Troubleshooter then Additional troubleshooter.

    Look for Printer and run the troubleshooter.

    Open to Device Manager

    Expand the Printer

    Look for Printer driver that was installed

    Right click and Update

    Look for "Browse my computer for driver

    Let me pick drivers available drivers

    Choose an old driver and use it.

    Restart print spooler service.

    Press Windows key + R

    Type Services.msc and hit enter

    Look for Print Spooler service

    Stop the service

    Once done proceed with these steps.

    Press Windows key + R

    Copy and paste this in the the run box and hit enter.

    C:\Windows\System32\spool\PRINTERS

    Delete all the files in that folder.

    Now proceed with these steps.

    Press Windows key + R

    Type Services.msc and hit enter

    Look for Print Spooler service

    Restart the service

    Restart your computer and check now it you can print. Please let me know what will happen. Hope this will help and have a blessed day!

    Thanks,

    Kevin B.

    Independent Advisor

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