Share via

Locked device

Anonymous
2022-11-28T02:56:39+00:00

I thought my laptop was lost so used the lock function on Microsoft 365 for devices. My computer is now locked and I can’t unlock it. It’s requesting I log in as an administrator but won’t let me accesss the administrator section through Ctrl-alt-delete to reset it.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-11-28T12:53:36+00:00

    Try restarting your laptop and then do the same or other solutions by following below link.
    https://support.microsoft.com/en-us/topic/admin...

    If it doesn't work then you need to contact Microsoft Support regarding that since it's related to your account.
    https://support.microsoft.com/en-us/windows

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-28T06:20:41+00:00

    Nothing happens, I keep pressing and it stays on the same screen. It doesn’t take me to a task master screen for me to put in the administrator password.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-11-28T04:48:01+00:00

    Hi, I'm Hania, I'm here to help you.

    May I ask what exactly happens when you press CTRL+ALT+DELETE? Please provide a screenshot.

    Kind Regards,
    Hania.

    Was this answer helpful?

    0 comments