Computer does not install KB5019959

Question

Every night, my computer attempts to install update package KB5019959 but fails at some point and reverts back to the build before the install. Windows is telling me I'm missing key security fixes - how do I install this update?

Answer 1

Yes David, we have Kaspersky Total Security. Could that be the problem? It doesn't seem to have affected any other updates.

Answer 2

Do you have third-party antivirus or other third-party security software? If yes, which one?

Answer 3

Good morning,

I am having exactly the same problem, and spent much of yesterday afternoon and evening trying all three suggestions. I have no idea how to proceed now, as this update keeps coming up and trying to install. I too would be grateful for more help. Thank you.

Answer 4

Hello David,

Thank you for your thoughtful and detailed response.

I tried all the steps you outlined and unfortunately the update is still not installing.

The install gets to about 7% and then the computer restarts. When it boots, I get a message saying the update could not be installed and the changes are being reverted.

Any additional assistance would be appreciated.

Answer 5

Hi. I'm David, and I'm happy to help you.

I suggest doing the following:

Run the Windows Update Troubleshooter.

https://support.microsoft.com/en-us/windows/win...

If it persists, rename the software distribution folders as instructed below:

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

net stop bits

net stop wuauserv

net stop cryptsvc

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start bits

net start wuauserv

net start cryptsvc

3. After all these commands are completed, close the Command Prompt window, restart your computer, and then try to update Windows.

If it persists, use the system file checker to repair possible corrupted or missing system files.

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

dism.exe /online /cleanup-image /scanhealth

dism.exe /online /cleanup-image /restorehealth

dism.exe /online /cleanup-image /startcomponentcleanup

sfc /scannow

3. Then restart your PC and see if you can update.

If it persists, download and install the update that is having problems manually.

Download the installation package from the link below.

https://catalog.s.download.windowsupdate.com/c/...

Source: https://www.catalog.update.microsoft.com/Search...

Feel free to ask back any questions.