Windows Update Disabled

Question

Basically, I wanted to download Netflix from the Microsoft Store, but I kept giving me error 0x80070422 (Windows Updates is Disabled). I searched the internet for solutions and none of them worked. I tried troubleshooting but I said there were no issues found. I tried using powershell prompts to enable it, which only gave me another error code (1085). Then I tried going to the Services app and enable Windows Update, but my access was denied. Once I gained access, I made sure the dependencies of Windows Update were running, and then tried to set Windows Update to Automatic and it still wouldn’t work! Now it gives me error code 1297. I have avast one anti-virus, I've seen that that may be an issue?

I am using Windows 10. When I tried to contact support, they sent me a link to download Windows 10? The update failed anyways, but I fail to see how updating to Windows 10 when I already have Windows 10 helps. Also, the whole route of the problem is that my updates are disabled, the solution made no sense. That’s why I have come here for answers.

Answer 1

Hello Bella,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

It looks like something is interfering with Windows update service. Please try running your Antivirus or antimalware program and try to scan your system for any virus or malware. Please try to scan your system using the free edition of Malwarebytes.

https://www.malwarebytes.com/mwb-download/

**Perform a Clean Boot

Determine whether a background program or a software conflict is interfering with windows update service.

Go to the search box > type msconfig

Select System Configuration > go to the Services tab.

Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Please try to enable Windows update service then check for updates again.

Kindly check the support article below for more details

https://support.microsoft.com/en-us/help/929135...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hi Bella,

Avast shouldn't interfere with the Windows Update service. Please run the following command and post the output in your reply.

From a Command Prompt window, run:

• sc.exe qc wuauserv

The above command queries the Windows Update service configuration on the computer.