Hi David, my name is Jose, a Windows user like you. I'll be happy to assist you with this issue.
Sorry to hear you're experiencing this issue.
Please try this method: right click on the Start button and select Run, then paste the following command:
RunDll32.exe shell32.dll,Control_RunDLL hotplug.dll
Safely remove hardware screen will be displayed. Select the decided device and click the stop button.
Please let me know if you need any further assistance.