Blue Screen Error

Question

Hi,

I have gotten 2 blue screens in a matter of 2 hours, before both of the blue screens I was playing valorant, before the second blue screen I noticed that my laptop was acting weird. I have also noticed that a specific services stops working exactly 2 minutes before the blue screen. With the first blue screen it was "Windows stopped working" and with the second "Realtek HD Audio Universal Service stopped working"

First Blue screen :

Problem signature

Problem Event Name: BlueScreen

Code: a

Parameter 1: ffffde892dc9b163

Parameter 2: 2

Parameter 3: 0

Parameter 4: fffff8036f024014

OS version: 10_0_19044

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19044.2.0.0.768.100

Locale ID: 16393

Extra information about the problem

Bucket ID: AV_vgk!Egg

Second Blue Screen:

Problem signature

Problem Event Name: BlueScreen

Code: a

Parameter 1: ffffad0a6b9fba43

Parameter 2: 2

Parameter 3: 0

Parameter 4: fffff8046aa24014

OS version: 10_0_19044

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19044.2.0.0.768.100

Locale ID: 16393

Extra information about the problem

Bucket ID: AV_vgk!Egg

Answer 1

HI,

Sorry for the late response.

I'm glad to know that the issue doesn't persists anymore.

Anyway, the BSOD errors are caused by vgk.sys. It is Riot Vanguard anticheat component for Valorant.

If you get BSOD errors again, you can check the solutions from the link below.

https://support-valorant.riotgames.com/hc/en-us...

I hope this helps. Feel free to ask back any questions and keep me posted.

---

Disclaimer: There are links to non-Microsoft websites.

The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

I'd like to post an update, I kept my laptop on for 2 hours and it doesn't seem to blue screen without me doing anything.

Answer 3

My bad, the link to the dmp files are below, there is also a file from 14:23 which I do not recognize having a blue screen however I will still attach it

https://drive.google.com/file/d/1y_7YtElhc8mDrwX4C_Us6Y05u0dT1SMv/view?usp=sharing

Answer 4

Hi BlazeRav,

I'm Paul and I'm here to help you with your concern.

Please upload the actual minidump files so that I can analyze them.

1. Open Windows File Explorer
2. Go to C:\Windows\Minidump
3. Zip those files
4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
5. Then share the link here.

Thanks.