BlueScreen after installing M.2

Question

Hi everyone!
I have this problem and I hope someone could have an answer:

Every time I try to install a new M.2 hard disk ( I tried 3 of them in 3 years ) my Windows ( both Win 10 and Win 11 ) starts randomly crashing (Blue Screen).
When I go back to a SSD , zero problem and zero Blue Screen. What could it be?

I checked the System events and it says:
ID EVENT 41
KERNEL-POWER
GENERAL "Restarting the system without a graceful shutdown. This error can be caused by an unexpected system outage, crash, or power failure." (google translate from italian)

Thanks in advance,
FUSK.

Answer 1

Hi F,

Thanks for sharing the Event Viewer Logs.

Event Viewer logs indicates Event ID 41: "The system has rebooted without cleanly shutting down first". This event indicates that some unexpected activity prevented Windows from shutting down correctly. Such a shutdown might be caused by an interruption in the power supply or by a Stop error.

https://learn.microsoft.com/en-us/troubleshoot/...

Since BugcheckCode and PowerButtonTimestamp values are zero as mentioned below:

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 0

This behavior might indicate a power supply problem while installing M.2. If the power to a computer is interrupted, the computer might shut down without generating a Stop error.

To help isolate the problem, do the following steps:

Disable Fast Startup:

https://www.windowscentral.com/how-disable-wind...

Disable overclocking. If the computer has overclocking enabled, disable it. Verify that the issue occurs when the system runs at the correct speed.

Check the memory. Use a memory checker to determine the memory health and configuration. Verify that all memory chips run at the same speed and that every chip is configured correctly in the system.

You can test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

Check the power supply. Verify that the power supply has enough wattage to appropriately handle the installed devices.

Check for overheating. Examine the internal temperature of the hardware and check for any overheating components.

More troubleshooting steps in the link below:

https://appuals.com/fix-kernel-power-eventid-41...

https://www.thewindowsclub.com/kernel-power-eve...

Please do not hesitate to ask if you need further assistance.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Sorry for that , now is accessible.

Answer 3

I am afraid that the provided link is inaccessible. Would you please double check it and make it accessible?

Thank you

Answer 4

Hi F,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

To identify the cause of the issue, we need to analyze a minidump file. If you still have M.2 on your computer, kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash or share the Event Viewer logs:
https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

____________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi Dyari,
thanks for your answer!
Here it is the log saved following the steps of your link.

https://drive.google.com/file/d/1dJoxbbQZj86wAV_zbNikifIbcjfeNVuQ/view?usp=share_link

Unfortunately I couldn't find any directory called C:\Windows\Minidump, am I missing something?

Thanks again,
FUSK

Answer 5

Hi F,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

To identify the cause of the issue, we need to analyze a minidump file. If you still have M.2 on your computer, kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash or share the Event Viewer logs:

https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.