Hi AD. I'm Greg, 10 years awarded Windows MVP, here to help you.
Try these fixes for Razer Microphone not working, including conflicting with Xbox controller:
https://mysupport.razer.com/app/answers/detail/...
https://appuals.com/fix-razer-kraken-mic-not-wo...
(Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)
https://mysupport.razer.com/app/answers/detail/...
https://www.republicworld.com/technology-news/g...
https://www.technewstoday.com/razer-kraken-mic-...
https://www.youtube.com/watch?v=2WcHNJwW0Wk
If nothing else helps contact Razer Support who must get it working or replace it during the first year warranty period:
Report back results for each step so I know what else to suggest.
Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.
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