BSOD: nviddmkm.sys

Question

Split from this thread.

I've gotten the isssue for the first time and I have an i7 11th gen, 16gb of ram, nividia 3070 rtx ddr4 ram. What do I do? is it a one off?

Answer 1

Hello Tyrone,

I haven't received the message from you in 96 hours, we will no longer observe this thread. If you do need further help please create a new thread to discuss those concerns.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

Answer 2

Hello Tyrone,

I haven't received your message yet. If there's anything else I can do for you or something's unclear, don't hesitate to let me know.

Best regards

Mosken_L -- | Microsoft MSFT Community Support Specialist

Answer 3

Hello Tyrone,

Good to see you in Microsoft Community.

Firstly, could you let me know the specific system version? Please check it (Win + R key, and type "winver", press Enter), and only send the relevant information without PII in the next reply.

Next, did you have any special operations before this exception occurs? Such as installing Windows updates, hardware changes, or the computer being physically bumped, etc. If there is, please describe it in detail, or take a screenshot, and only send the relevant information without PII in the next reply.

If your blue screen displays the same error message: nviddmkm.sys, I would first recommend you uninstall your NVIDIA graphics driver in Device Manager ("Win" + "X" > "Device Manager" > "Display adapters", find your device, then right click > "Uninstall device"), then reboot the device and see if it works.

Then you may update the driver through Windows Update(Win + I to open Windows Settings > Windows Update > Advanced Options > View optional updates > driver updates), because this location provides the most suitable driver for the current system, and the one you download from the official website of your device manufacturer may be the latest and may not be stable.

Additionally, please check if there are .dmp files in the C:\Windows\Minidump directory. I need to analyze this blue screen log file to determine the true cause of your system crash.

• If so, package these files, upload them to OneDrive, and share them, and then include a link to share them in the next reply. Since these files detail exactly what happened when your system crashed, this helps us resolve your issue.
• If not, run the following command to try to enable it. Win logo key + Q, open the search box, type "cmd", then right-click Command Prompt, select Run as administrator), and then type the following command.

    wmic recoveros set DebugInfoType=3
  

  This is to enable blue screen logging. You need to try to access the C:\Windows\Minidump directory to see if there are .dmp files after the next blue screen appears.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist