BSOD Module name: AutenthicAmd

Question

Hi.

Please help

I'm getting random BSOD

This is analyzed dump file:

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffe3869763c028, Address of the nt!_WHEA_ERROR_RECORD structure.

Arg3: 00000000bc000800, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000001010135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

---

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec 

Value: 3374 

Key  : Analysis.DebugAnalysisManager 

Value: Create 

Key  : Analysis.Elapsed.mSec 

Value: 3347 

Key  : Analysis.Init.CPU.mSec 

Value: 1624 

Key  : Analysis.Init.Elapsed.mSec 

Value: 12067 

Key  : Analysis.Memory.CommitPeak.Mb 

Value: 81 

Key  : WER.OS.Branch 

Value: vb\_release 

Key  : WER.OS.Timestamp 

Value: 2019-12-06T14:06:00Z 

Key  : WER.OS.Version 

Value: 10.0.19041.1 

FILE_IN_CAB: MEMORY.DMP

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffe3869763c028

BUGCHECK_P3: bc000800

BUGCHECK_P4: 1010135

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

PROCESS_NAME: 7DaysToDie.exe

STACK_TEXT:

ffffd1017f73c938 fffff805646b697a : 0000000000000124 0000000000000000 ffffe3869763c028 00000000bc000800 : nt!KeBugCheckEx

ffffd1017f73c940 fffff805622a15b0 : 0000000000000000 ffffe3869763c028 ffffe386961cbdb0 ffffe3869763c028 : nt!HalBugCheckSystem+0xca

ffffd1017f73c980 fffff805647b8b9e : 0000000000000000 ffffd1017f73ca29 ffffe3869763c028 ffffe386961cbdb0 : PSHED!PshedBugCheckSystem+0x10

ffffd1017f73c9b0 fffff805646b82a1 : ffffe3869787e900 ffffe3869787e900 ffffe386961cbe00 ffffe386961cbdb0 : nt!WheaReportHwError+0x46e

ffffd1017f73ca90 fffff805646b8613 : 0000000000000004 ffffe386961cbe00 ffffe386961cbdb0 0000000000000004 : nt!HalpMcaReportError+0xb1

ffffd1017f73cc00 fffff805646b84f0 : ffffe38694f2e2e0 8d48f50300000000 ffffd1017f73ce00 2484880b8b48ffe7 : nt!HalpMceHandlerCore+0xef

ffffd1017f73cc50 fffff805646b7a35 : ffffe38694f2e2e0 ffffd1017f73cef0 0000000000000000 cf8b4800000002ba : nt!HalpMceHandler+0xe0

ffffd1017f73cc90 fffff805646ba1f5 : ffffe38694f2e2e0 48c80b4840000000 88070c0a438a0b89 00008824948a0a43 : nt!HalpHandleMachineCheck+0xe9

ffffd1017f73ccc0 fffff8056470fc99 : 0fc53b49e8438d48 0200bdffffff6182 ff854ddf8b490000 8b4cfffffea6850f : nt!HalHandleMcheck+0x35

ffffd1017f73ccf0 fffff8056460adba : 8966e8d38b4803e3 8b48084e8b490037 8b4d004d4f9ae8d3 0fffffffffb84806 : nt!KiHandleMcheck+0x9

ffffd1017f73cd20 fffff8056460aa77 : 0000000000000000 0000000000000000 000002e90585448c 0000000000000000 : nt!KxMcheckAbort+0x7a

ffffd1017f73ce60 00007fffd9514b0b : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiMcheckAbort+0x277

000000f0793ff860 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007fff`d9514b0b

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD_PROCESSOR_CACHE_IMAGE_AuthenticAMD.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d6c4d869-cd29-1e48-0267-5766712959d2}

Followup: MachineOwner

Answer 1

Hi Ladislav, glad to help, I will be here.

Answer 2

Hello,

I download chipset drivers from X470 AORUS GAMING 7 WIFI-CF Motherboard on the manufacturers website

I dont know if its correct cuz they have two latest versions one is named AMD Chipset Driver and one is named AMD APU Driver

I downloaded first one AMD Chipest Driver and i disable XMP profile.

I see if it works.

Answer 3

Hi Ladislav,

Sorry, I was offline.

Your minidump file indicates memory (RAM) corruption and the AMD chipset as the cause of the crashes.

1

Go to the support page for your X470 AORUS GAMING 7 WIFI-CF Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend.

Boot into BIOS, if there is an XMP profile set on your RAM, disable that, set it yo default.

2

Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

Answer 4

Here's the link:

https://www.dropbox.com/s/t6zt65m598c54qu/013023-7078-01.zip?dl=0

Answer 5

Hi Ladislav,

I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.