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I inherited a Dell laptop from my father-in-law. I noticed that I have an encrypted D drive. I don't have the encryption key. I was told by a computer repair company that I need to ask Microsoft for this information. How can I get this encryption key so that I can access the D drive?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi CrusherCK,
I haven't heard the voice from you yet.
Could you let me know if your problem is solved? I am very concerned.
If there is anything not clear, please do not hesitate to let me know.
Your Sincerely
Hahn - MSFT | Microsoft Community Support Specialist
Thank you for your help. I will check this out.
Hi GaryT69,
Welcome to Microsoft Community.
I'm Hahn and I'm here to help you with your concern.
The D drive is encrypted with Bitlocker and you must have the key to open it.
If you have the original owner's Microsoft account, you can try the following methods:
Finding your BitLocker recovery key in Windows - Microsoft Support
Recovery options in Windows - Microsoft Support
If there is anything not clear, please do not hesitate to let me know.
Your Sincerely
Hahn - MSFT | Microsoft Community Support Specialist
