Hardware Error

Question

Can you help me pinpoint what caused the below error:

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffcc81abae9010

Parameter 2: fffff8036d096760

Parameter 3: 0

Parameter 4: 4

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 14345

Files that help describe the problem

WATCHDOG-20230120-2002.dmp

sysdata.xml

WERInternalMetadata.xml

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20230117_1_EC_0_inject.etl

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20230117_1_EC_0.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector.etl

memory.csv

sysinfo.txt

WERInternalRequest.xml

Answer 1

Hi billy sw,

There is nothing in your printout to indicate what caused that error and without dump file data to analyze, it is not possible to tell what caused the error.

What problem are you encountering with your system, or are you just seeing that error in the event viewer?

Answer 2

no,there is not any memory.dmp

is there other way to know what caused my pc?

Answer 3

Hi billy sw,

Is there a very large file named Memory.dmp in the C:Windows folder?

Answer 4

Hey DaveM121 thank you for your response

i couldnt find C:\Windows\Minidump . I already selected "Complete Memory Dump" and start to restart, and click show hidden files,folder and drives.

did i miss some step?

Answer 5

Hi billy sw,

I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.