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Windows 11 BSOP error - computer crashes while using diagnostic tools

Anonymous
2022-12-14T22:50:16+00:00

Hi,

I have a razer blade 15 advanced 2019 model running Windows 11.

A BSOP error with code "UNEXPECTED STORE EXCEPTION" shows up seemingly when the laptop is stressed (I can duplicate this error when running a benchmark stress test). This error would only show up for less than half a second before going to the BIOS. In the BIOS, it would show that the hard drive is not detected (no NVMe Device Found under NVMe configuration).

I've tried:

  • testing the RAM with memtest (they are OK).
  • testing the hard drive with CrystalDiskInfo (it shows up as 95% healthy, although it shows a warning for 66C temperature)
  • installing latest drivers and updates
  • uninstalling Razer Synapse 3
  • resetting the Windows --> this caused another BSOP
  • running chkdsk /r --> this caused another BSOP

I was halfway through the chkdsk command when I was met with another error "UNMOUNTABLE BOOT VOLUME"

At this point, I'm not sure if it's the hard drive, the motherboard, or a software issue.

If you can help, please let me know. Thank you.

Windows for home | Windows 11 | Performance and system failures

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  1. Igor Leyko 111K Reputation points Independent Advisor
    2022-12-15T00:11:20+00:00

    Hi,

    My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

    Please check if you have minidumps. If yes, please share them to OneDrive for analysis.

    https://answers.microsoft.com/en-us/windows/for...

    Do you have Windows 11 compatible BIOS?

    Did you install all drivers from Razer support site?

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