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Unexpected Kernal mode trap while using bluetooth

Anonymous
2022-12-15T14:45:28+00:00

Hello, i have hp 15 da0077tx and a blue screen error comes up when i connect bluetooth to a device.

After connecting when is use my bluetooth headset for listening, the unexpected kernel mode trap comes up.

I have tried everything like, reinstalling driver from hp,some changes in settings nothing has fixed.

So please help with this.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2022-12-16T07:58:14+00:00

    Hi KAryaman,

    It is the device shown below, when you previously re-installed that driver, did you download the recommended version for the support page for your PC?

    .

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  2. DaveM121 891.1K Reputation points Independent Advisor
    2022-12-15T16:18:00+00:00

    Hi KAryaman,

    Your minidump files indicate it is the device driver on the Realtek network card that is causing the system to crash.

    Go to the support page for your PC on the manufacturers website, then from there, download and install the version of Realtek network (WLAN) card device drivers they recommend.

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2022-12-15T15:16:09+00:00

    Hi KAryaman,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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  4. Anonymous
    2022-12-15T16:44:43+00:00

    I just downloaded and installed it ,but nothing happened same problem is coming.

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  5. Anonymous
    2022-12-15T16:12:03+00:00

    Here are some minidump files i have zipped.

    https://www.dropbox.com/s/hkuzc9bgd61pevh/Desktop.zip?dl=0

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