This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
This is my alternate Microsoft account. I cannot access my original Microsoft account because wrong digit verification code, I receive a 6-digit single-use code, but when I type the code, it says "Please enter the 7-digit code. The code only contains numbers". I do not remember my password. I also can't reset my account password because of same issue, always getting 6-digit single use code.
I also tried account recovery option, but my request always gets rejected because " Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership."
I also purchased Xbox game pass in 2022 with this account.
This form cant even properly upload screenshots - "File(s) failed to upload."
Is there anything that works properly without giving issues to customer in Microsoft?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There appears to be a problem with the service at the moment. This issue is being reported by multiple users as I am typing this message. You may need to wait this out for a couple of minutes to a few hours.
Microsoft might already be aware and possibly investigating the issue as we speak.
DISCLAIMER: MS community is a user-to-user forum. We do not have access to any MS Tools that can be used to directly assist with account or login-related issues.
Kind Regards,
