Authenticator app failed and authentication stuck. How to reset?

Question

I am writing here because Microsoft ignores reqests for help from our manager, who is registered as a manager of our corporate accounts.

The problem is with Microsoft Authenticator App based login.

When joining the company, and receiving a new laptop, instead of registering my "Windows Hello", it requested creating an Authenticator link to my mobile.

I installed the Authenticator App on my Galaxy mobile, but something went wrong, and it simply was not linked to the Windows 10 corporate laptop.

However, from that point Windows requests to authenticate on the second device on every login. And there is NO second device registered! So it says - lets select "device is unavailable" option, but for proceeding there, you should authenticate at your second device! Ridiculous! A recursive loop around the non-existing "second device". And no way out.

After pushing "cancel, ignore, next time, close" four times, I can use my password. "Windows Hello" brings the "Authenticator App" request back.

Moreover, probably because of the lack of proper authentication, this request pops up when any program requiring admin rights is launched, and even when trying to preview newly copied documents and images.

Sometimes, it is becoming absolutely unbearable.

As I said, when trying follow error messages, Microsoft tells that our admin (manager) should contact them.

He contacted them once, they said that they will reach me, and did nothing. From that point he contacted them a few more times, and they never replied again!

That is the corporate support by Microsoft.

So I completly do not understand what to do now!

How to fix the login issue, probably reset the Authenticator App data at the Microsoft side.

Even worse, this question is censored and deletted at the Authenticator App support forum without comments. Like there is no problem.

Answer 1

Did they mean in the Authenticator?

I would ask them in their forums, Andy.

Keep asking until you get your answer. There are four busy IT Pro forums I gave you.

Answer 2

They told me to reset the authenticator in ""Settings > Security > User Manager"", but there is NO such option, neither in Windows, not in my account online cabinet. Win.ver is 10 21H2 (business laptops have older Windows ver. by default).

Do you know what did they mean?

Answer 3

Andy, I hope you get the help you need soon. That's why I gave you the extra IT Pro forums so one will surely get the answer for you.

Answer 4

Thank you. I know. But when I was posting it here, there someone was keeping removing my question like kind of censorship. It looks now the misunderstanding was resolved there.

Answer 5

Hi Andy. I'm Greg, here to help you with this.

While I'd love to help after all you've gone through, Enterprise questions need to be asked at our sister forums for IT Professionals, Q&A forums here: https://docs.microsoft.com/en-US/answers/index.... ?

Microsoft Community is strictly an end-consumer forum. Solutions we give here may conflict with the organization''s Group Policy which we do not use in consumer forums at all.

There are also equally good (and sometimes busier) 3rd party IT Pro forums here:

https://www.techrepublic.com/forums/

https://www.spiceworks.com/

I hope it helps.

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