NVIDIA GPU Error Code 45 (Currently, this hardware device is not connected to the computer. )

Question

So I just bought a new ROG Strix Laptop like 11 months ago, it started normal, nothing happens, until 5 days ago my GPU isn't detected on my Device Manager, when I turned on show hidden device, it's show my GPU with an error code 45, i've been searching the solution over the internet, but nothing could help and fix my problem, i've been trying running checkdisk /f /r, sfc scannow, even reinstall my GPU, now i can't install the driver.

This is the error i got on my Device Manager

This is the Error i got when i try to install my Driver, i already make sure it was the correct one

and i already clean install my windows but the problem still presist

Laptop specification:

ROG Strix G531GU i5

• Intel Core i5 9400H
• GTX 1660Ti
• 24GB RAM
• 512GB SSD Storage

*PROBLEM FIXED

i tried to change the socket that i plug into another socket that has more powerful electrical voltage, so that's why my gpu always on extreme power mode saving

Answer 1

Hi Abdulist,

       Perhaps you might try contacting your Laptop Manufacture and see if they have any known problems with your model of laptop. Being that the unit is only 11 months old it probably still under warranty.

Answer 2

You update drivers only from that laptop maker, there should be a shortcut on your system to that makers update utility.

You do NOT update from any other source including Device Manager.

That laptop maker may also have a diagnostic tool, its possible that it may have had a hardware failure

Answer 3

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this is actually a compatibility issue of the driver to the PC or a hardware-related issue, and for us to fix the issue, kindly follow the steps below:

We need to run a Clean installation of the Nvidia driver, after that, it will be all good, kindly follow the steps from this link:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Let me know how it goes and I hope that helps.

Bernard

Answer 4

i already contact them, they say they don't have any motherboard replacement ready for my model, the ready one is the i7 model, while mine is i5, and there'll be a lot of compatibility issues, and they still searching for the i5 one, they say approx 1-3 months, and i can't wait that long for my work to be done, anyways thanks for the advice, i really appreciate it

Answer 5

i only update my nvidia driver using geforce experience, nothing else, thanks for the reminder