Sharepoint File Won't Save

Question

Sharepoint File Won't Save

Morris, Asante 1

This file is stuck in this saving state so it will not accept any changes. The problem is this only happens one one pc, anyone else who opens the file from the sharepoint site does not have this problem. The file is linked to a sharepoint folder so it isn't saved locally anywhere but this user's pc appears to be reading a pending change from somewhere that I can't find.

It seems like if we can discard this pending change we can use the file again, but there's no indication there's something actually being saved somewhere. Is there a way to undo a save on a networked excel file?

We were able to rename the file on the sharepoint site which then makes the file usable again. If we change the file back to the original name, the issue comes right back.

I basically am looking to find out if there is any way to stop this file from infinitely saving other than changing the file name.

Yi Lu_MSFT 17,611 Reputation points

2021-06-10T10:32:42.007+00:00

I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

1 answer

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Yi Lu_MSFT 17,611 Reputation points

2021-06-10T10:32:42.007+00:00

I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

Answer 1

Yi Lu_MSFT 17,611

Hi,@Morris, Asante
Does the computer in question have the same office version as other computers?

There is no option to undo a save on a networked excel file.

Please click Options in excel -> Under Save tab -> Uncheck “AutoSave OneDrive and SharePoint Online files by default on Excel” to compare the result:

Note, if we uncheck the option, we will not able to see changes from others in real time, we need to save the file manually and then view changes.

We could also clear office upload center cache to check if the issue still exists:
https://www.risual.com/2018/07/clearing-the-office-upload-center-cache-to-fix-sharepoint-sync-issues/

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

If an Answer is helpful, please click "Accept Answer" and upvote it.

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Yi Lu_MSFT 17,611 Reputation points

2021-06-15T01:20:41.733+00:00

Hi,@Morris, Asante
Is there anything else I can help with regarding this issue?
You can comment us at any time and we will continue to follow up.

Thanks,
Yilu-MSFT
Yi Lu_MSFT 17,611 Reputation points

2021-06-18T08:08:58.383+00:00

Hi,@Morris, Asante

I am checking to see if the problem has been resolved.
Morris, Asante 1 Reputation point

2021-06-18T12:15:44.68+00:00

This computer runs the same office version as all others. I don't have access to an upload center for Office 365, but it seems like if I did I'd be able to clear this up.
Yi Lu_MSFT 17,611 Reputation points

2021-06-22T01:28:04.787+00:00

You could ask administrator for help to change the settings, if this answer is helpful to you ,please accept it to let others who have similar cases can notice.
Yi Lu_MSFT 17,611 Reputation points

2021-06-25T07:33:04.13+00:00

Hi,@Morris, Asante

I am checking to see how things are going there on this issue.

If an Answer is helpful, please click "Accept Answer" and upvote it.
Morris, Asante 1 Reputation point

2021-06-25T17:13:05.887+00:00

Upload center wouldn't be possible since we aren't using One Drive it isn't available. Would there be any other option in office 365 to try discarding an attempted save?
Yi Lu_MSFT 17,611 Reputation points

2021-07-13T02:49:51.397+00:00

The Office Upload Center is automatically installed as part of Microsoft Office starting with Office 2010, once you install Microsoft Office, it will be available, and you can access it in a few ways, depending on your situation and the version of Windows you're using.

You could open Upload Center by office or use the Windows Start menu.

For more information, you could refer to:

https://support.microsoft.com/en-us/office/microsoft-office-upload-center-f08161d9-ab64-4486-af69-7cd30b34df71
Morris, Asante 1 Reputation point

2021-07-14T14:20:44.77+00:00

It's not available in my version of Office 365 on Windows 10. Apparently there was supposed to be a "Files Needing Attention" option also but that also does not exist, so I assume there's no other way to access a pending file save.
Yi Lu_MSFT 17,611 Reputation points

2021-07-23T09:18:06.777+00:00

For now, there is not other method to access a pending file save .

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Sharepoint File Won't Save

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