computer crashes error ntkrnlmp.exe

Question

computer crashes error ntkrnlmp.exe

Anonymous

SYMBOL_NAME: nt!SwapContext+f0

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

STACK_COMMAND:  .cxr 0xffffde817a3ff920 ; kb

BUCKET_ID_FUNC_OFFSET:  f0

FAILURE_BUCKET_ID:  AV_nt!SwapContext

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {47b746a3-60bf-1f5a-5fa5-88903b6a3204}

Followup:     MachineOwner

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Answer 1

Thanks for reaching out. My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

There can really be a lot of reasons why ntkrnlmp.exe was called and pointed out as the cause of the error. This system file is tasked with managing the vast majority of low-level internal files. So it can be drivers that have been newly installed that caused the issue or can be other sys files that needed ntkrnlmp.exe to run.

I recommend running SFC and DISM first to make sure all sys files are checked and repaired if corrupted.

-Open cmd.exe with Run as Administrator

-Copy and paste these commands one at a time

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

DISM.exe /online /cleanup-image /startcomponentcleanup

-Restart when all the above is complete

Once the computer boots up, run a SFC scan. You can follow the steps below:

-Win + R to open run box

-Type: cmd <Press SHIFT + CTRL + ENTER>

-In CMD type: sfc /scannow

-Wait for it to finish

-Restart the computer again

If the BSOD still happens. Try performing the methods in the article below. Just skip the methods you have already done.

https://appuals.com/fix-blue-screen-error-ntkrn...

STANDARD DISCLAIMER:

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hope that helps. Please let us know if the suggestion works or not, so we can have other experts join in and share their ideas. Thank you!

Best Regards,

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computer crashes error ntkrnlmp.exe

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