Bluescreen error when using Virtual Reality headset.

Question

I received a new pre-built PC today and have been having issues with blue screens while using SteamVR. After booting up my virtual reality headset, I'm able to use it for anywhere from 1~5 minutes before it blue screens and crashes the PC. The event viewer has WHEA errors 18 and 46 both listed. I checked to make sure everything was seated in the PC, and everything looked alright as far as I could tell. I ran a windows memory diagnostics test and it detected no errors. GPU driver is up to date, and the BIOS seems to be using the latest update as well. I figured it might be a better move to have some one look at the minidump file and see if they couldn't sus out any particular issues to help point me in the right direction.

Below is a link to the most recent minidump file I have. Please let me know if you need any other information and I'll do my best to provide it. Thank you for your time. https://drive.google.com/file/d/1ASz4CtFZUKs8DxZL0Cdpmui15Y4jfJar/view?usp=share_link

Answer 1

These are showing problems with Steamwebhelper and Discord.exe.

Here are some links on these problems.

https://steamcommunity.com/discussions/forum/0/...

https://support.discord.com/hc/en-us/articles/2...

Cindy

Note Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Thank you for the quick response! I followed all of the steps in the link, save for updating the Bios. However, after doing some more stress testing, I ran into a new issue. After the usual blue screen and crash, when my PC booted back up, it crashed again about 30 seconds after I logged into the PC. During the boot screen afterwards, it ran a scan on the C: drive and then gave a prompt saying windows failed to boot. I restarted the PC and it did the same thing again, though this time it got through and once again crashed within 30 seconds.

I booted it one more time, same deal with the scan, but it's been stable long enough for me to type out this reply. Here are two of the most recent minidumps, hopefully there might be something else in there to maybe shed some light. Absolutely no idea what might be going on, and I'd like to put off doing a complete reinstall of windows unless absolutely necessary. https://drive.google.com/file/d/1DvPoVeK5JpG_DrUJgokRp-dQAuTdmjq6/view?usp=share_link

Answer 3

Please note: This is a user-to-user forum We are users just like you who help others. We are not employees Microsoft.

Answer 4

Hi Daftward,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

The mini dump is showing you are having a problem with the authenticAMD.sys

I have attached a link below with different things to try to fix this problem. Try each one in order until the problem is fixed.

https://appuals.com/authenticamd-sys-bsod-windows/

Please let me know if you have questions or problems.

Best Wishes,

Cindy

Note Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.