computer restarts without blue screen

Question

As above I am restarting randomly, rarely when playing games but more when just using google chrome

I am getting this error usually in sets of 3 :

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error (1/3 error notifications would be a Bus/Interconnect Error)

Processor APIC ID: 0

but before that im getting a critical kernel power 41 error with a bugcheckcode: 0 and powerbuttonstamp:0. I dont know how to fix these issues

my specs are:

Operating System

Windows 10 Pro 64-bit

CPU

AMD Ryzen 5 1400	

Summit Ridge 14nm Technology

RAM

16.0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36)

Motherboard

Gigabyte Technology Co. Ltd. AB350M-Gaming 3-CF (AM4)	

Graphics

DELL SE2719HR (1920x1080@60Hz)

4095MB NVIDIA GeForce RTX 2070 (MSI)	

Storage

3726GB Western Digital WDC WD40EFAX-68JH4N0 (SATA (SSD))

600W

So far I have, Updated Bios, Chipset drivers, GPU drivers, turned off chrome hardware acceleration, on high performance power mode . still happens very confused

here is the event viewer link: https://1drv.ms/u/s!AjjpJuqBDGDiv3jJcETyuz903axc?e=4C3smS

Answer 1

Sounds great. I will be glad to help.

Answer 2

The problem is not a PSU as i believe cause i have switched out PSU's and the problem persists. Could it be something else other than power supply. I will try reccomendations and get back to you

Answer 3

Hi metekoc,

Thanks for sharing the Event Viewer Logs.

Event Viewer logs indicates Event ID 41: "The system has rebooted without cleanly shutting down first". This event indicates that some unexpected activity prevented Windows from shutting down correctly. Such a shutdown might be caused by an interruption in the power supply or by a Stop error.

https://learn.microsoft.com/en-us/troubleshoot/...

Since BugcheckCode and PowerButtonTimestamp values are zero as mentioned below:

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 0

This behavior might indicate a power supply problem. If the power to a computer is interrupted, the computer might shut down without generating a Stop error.

To help isolate the problem, do the following steps:

Disable Fast Startup:

https://www.windowscentral.com/how-disable-wind...

Disable overclocking. If the computer has overclocking enabled, disable it. Verify that the issue occurs when the system runs at the correct speed.

Check the memory. Use a memory checker to determine the memory health and configuration. Verify that all memory chips run at the same speed and that every chip is configured correctly in the system.

You can test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

Test the CPU with Prime95:

https://www.tenforums.com/tutorials/16474-prime...

Check the power supply. Verify that the power supply has enough wattage to appropriately handle the installed devices.

Check for overheating. Examine the internal temperature of the hardware and check for any overheating components.

More troubleshooting steps in the link below:

https://appuals.com/fix-kernel-power-eventid-41...

https://www.thewindowsclub.com/kernel-power-eve...

Please do not hesitate to ask if you need further assistance.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

here is the appropiate link: https://1drv.ms/u/s!AjjpJuqBDGDiv3jJcETyuz903axc?e=4C3smS

Answer 5

Hi metekoc,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly share the Event viewer logs referring to the link below:

https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.