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BSOD memory crash

Anonymous
2022-12-27T02:16:05+00:00

I am having issues with BSOD memory crashes. happens at different time and with different applications/games every time. Just installed ryzen 7 5900x as well. any help would be greatful.

https://1drv.ms/u/s!Aj1A_UX4mpFhlF6M-dmn6rQzuiv9?e=mzDlcE

Windows for home | Windows 11 | Performance and system failures

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2022-12-27T04:30:34+00:00

    I see thanks, no worries, please observe the PC, and hopefully that will address the issue.

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  2. Anonymous
    2022-12-27T04:27:27+00:00

    That I’m not sure of. Haven’t done any big multitasking since I am headed to work now.

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  3. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2022-12-27T04:07:09+00:00

    Hi, thanks for replying, moreover, after doing a memtest, does it resolve the issue now? since the PC is not crashing anymore?

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  4. Anonymous
    2022-12-27T03:16:01+00:00

    I've done the mdsched.exe with no help and i've done memtest86 as well and 0 errors. i did have one corrupted file bthmodem.sys and that has been fixed. haven't had a chance to do anything since. i did do a stress test on the cpu afterwards though with cpuz and the pc did not crash.

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  5. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2022-12-27T02:57:14+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error AuthenticAMD.sys, this is actually a processor error it is either the processor is getting hardware errors or it is overheating, moreover kindly follow the steps below for us to fix the issue:

    Method 1. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    Method 2. Run memory diagnostic tool: Memory diagnostic tool is a RAM test to check if there is any issues with RAM.

    • Press Windows key + R then type in mdsched.exe hit OK then restart the device.

    Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues, in addition, the processor might be getting incompatibility issue.

    Let me know how it goes and I hope that helps.

    Bernard

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