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MSN Comments Moderation

Anonymous
2023-01-14T10:27:59+00:00

MSN Germany

Good day

Isn't it undignified for a humanistic, multi-ethnic and global company to allow comments in the news you provide, which often show an absolutely low and misanthropic level?

Why aren't such people blocked and continue to comment cheerfully? Don't have moderators? It is already clear that Microsoft employees are not writing these comments. But Microsoft provides a platform for it and condones it. What should one regarding Think of Microsoft?

Twitter is already unbearable. Why isn't an attempt being made to create a good atmosphere for this quite manageable German division of MSN?

* Message format changed by mod from Code Block to Standard.

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  1. Anonymous
    2023-01-14T10:41:23+00:00

    MSN Germany Good day Isn't it undignified for a humanistic, multi-ethnic and global company to allow comments in the news you provide, which often show an absolutely low and misanthropic level?

    [snip]

    Here's my canned response on moderation. Please see, in particular, point 4.

    I can't explain the moderation of comments to MSN articles, but here are some observations.

    1. You may find useful information at https://www.msn.com/en-us/community/guideline 
    2. There were so many unacceptable comments that commenting was shut down for a few

    months not too long ago.

    1. Now that commenting is allowed again, moderation is very restrictive.
    2. Moderation is a dysfunctional mess. It's being done via AI, via a bot, not humans and is

    random and inexplicable.

    1. If a comment you tried to post was banned, that will be in your activity feed, and you

    can appeal that decision.

    1. I've searched but have not found a way to contact MSN staff regarding this moderation

    except the Feedback link that's at the bottom of nearly every MSN webpage. If you receive

    a reply to the feedback, it will be a generic reply that doesn't address your specific issue.

    Don

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  2. Anonymous
    2023-01-19T11:41:27+00:00

    Danke für Ihre ausführliche Antwort. Ich hatte eben nichts anderes erwartet, in Anbetracht der Qualität. Jetzt ist mir dank ihnen zu einem gewissen Teil der Hintergrund dafür bekannt.

    Freundliche Grüße

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  3. Anonymous
    2023-01-14T12:51:34+00:00

    Comments now seem to be missing again.

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