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Facing problem in opening files.

Anonymous
2022-12-18T06:42:28+00:00

I am facing some problems accessing my saved files PDF/WORD on my system since I have updated my windows to 11.

There is a box icon that is appearing on my saved files and when I am trying to open it, I am getting some error message that my files are damaged, and I don't know how but my folder icons are also changed. Please guide me on how I can solve this problem and what it means.

I am attaching some screenshots here.

Thank You.

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2022-12-18T07:20:10+00:00

    Thanks for reaching out! My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

    I understand that you're having problems with your files after an upgrade.

    It could be because your cloud storage needs some attention or troubleshooting. Are you using OneDrive on that computer?

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  2. Anonymous
    2022-12-23T04:16:23+00:00

    I don't have that now, I thought it was because of the One drive so I uninstalled it from the control panel. Now, how can I install it back?

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  3. Anonymous
    2022-12-18T18:18:07+00:00

    Make sure your OneDrive is running and that your account is logged in, Gary. You should see a blue cloud icon on the lower right bottom part of your screen (system tray), that's your indicator OD is running.

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  4. Anonymous
    2022-12-18T12:56:53+00:00

    Yes, I am using it.

    Is it because of one drive?

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