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Hardware error

Anonymous
2023-01-21T19:28:33+00:00

opening perfomance monitor i have this description that i am looking for assistance:

Source

Windows

Summary

Hardware error

Date

‎21/‎01/‎2023 10:41

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 19e

Parameter 1: 54

Parameter 2: ffff8381f4ca7880

Parameter 3: ffff8381f4daae50

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.161

Locale ID: 1033

Files that help describe the problem

NetAdapterCx-20230121-1040.dmp

sysdata.xml

WERInternalMetadata.xml

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20230117_1_EC_0_inject.etl

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20230117_1_EC_0.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector.etl

memory.csv

sysinfo.txt

WERInternalRequest.xml

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2023-01-22T06:52:16+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html https://www.elevenforum.com/t/bsod-posting-instructions.103/

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  2. DYARI BARHAM 34,936 Reputation points Independent Advisor
    2023-01-21T20:44:22+00:00

    Hi Navid,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    Kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

    https://answers.microsoft.com/en-us/windows/for...

    Also, check C:\Windows and share the MEMORY.DMP file.

    If the folder is empty or the MEMORY.DMP is not available, kindly share the Event viewer logs:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Regards,

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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