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Problem with audio

Anonymous
2022-12-27T04:57:54+00:00

I am currently facing an issue where there is no audio played through my headphones when plugged in my laptop. I tried plugging my headphones through my external monitor's audio jack and it worked fine. I'm assuming it has nothing to do with my headphones. The microphone on my headphone when plugged in my laptop worked fine. Audio can be played through the speakers but just not the headphones.

Any ideas on how to fix this?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. John DeV 164.9K Reputation points Independent Advisor
    2022-12-27T07:04:24+00:00

    Hello iAudrey,

    What is the complete model of your ASUS G712L? (G712LW, G712LV, G712LU and G712LWS)

    Kind regards,

    John DeV

    Independent Advisor

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  2. Anonymous
    2022-12-27T06:59:58+00:00

    Hello!

    I didn't find Realtek (R) Audio in the list.

    Also, not sure if you missed out, I am now currently facing issues with my microphone not working. Could be an issue with the audio drivers since it worked at first.

    Thanks

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  3. John DeV 164.9K Reputation points Independent Advisor
    2022-12-27T06:54:21+00:00

    Hello iAudrey,

    Thank you for updating me with that information.

    **Open Device Manager

    Click View > Show hidden devices

    Expand the Sound, video and game controllers

    Find the Realtek HD Audio driver in the list

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver, Realtek (R) Audio if present from the list

    Click Next then Restart your computer

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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  4. Anonymous
    2022-12-27T06:51:27+00:00

    Hello!

    I fixed the issue with the sound, not really sure how. Did a bit of uninstalling and stuff. My audio driver used to be Realtek(R) Audio, but now it is Realtek HD Audio. I would also like to ask how can I revert back to Realtek (R) Audio?

    But now I can't seem to be using my microphone anymore. I also noticed in the events tab in device manager for my microphone that the device is not migrated.

    I have an ASUS G712L.

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  5. John DeV 164.9K Reputation points Independent Advisor
    2022-12-27T05:29:13+00:00

    Hello iAudrey,

    Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please check and try the suggested methods in the support article below if it helps.

    https://support.microsoft.com/en-us/windows/fix...

    If the issue persists, What is the exact make and model of your computer?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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