why do i keep getting crashes while playing certain games

Question

recently I deleted the %appdata% and %localappdata% files for discord as it was saying it was corrupted, then I restarted my computer and foolishly opened discord via the shortcut as I was on auto-pilot. This caused a continuous cycle of a diagnosing PC health restart loop. I finally came to the conclusion that reinstalling windows would be my only option after all else failed and so I have since done that and most things work fine. However when I am playing certain games, so far I have only experienced it on Overwatch 2, the game will crash when I'm playing it. I had a similar issue some time last year but this time is slightly different as I am being told that certain apps and features have stopped working when I check reliability history, I have attached the last 5 days of reliability history as this is how long I've had my windows back since I reset it. I am hoping to get help on how to fix this issue for good.

Answer 1

Sure no worries.

Just update here on the results.

Thank you and good luck.

Answer 2

i have done method 3nof uninstalling and reinstalling drivers for my GPU and am going to test it out to see if im still crashing in games. i tried to do the dism commands but they just got stuck or paused halfway through but i will try again and get back to you when i can

Answer 3

Thank you for the response.

Upon inspecting the Dump file, it points to the crash being connected to ntkrnlmp.exe.

This file is connected to both the GPU and RAM.

Run this system checks first.

Method 1. Run system file checker.

On Powershell(admin), copy, paste and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any issues with RAM.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

You can also uninstall the display driver from Device manager.

Right-click the Windows logo on the taskbar then click device manager.

Double-click display adapter to expand it.

Next, right-click your display driver then click uninstall device then restart the system.

You may also need to do hardware troubleshooting but finish first the above suggestion so we can know the next step.

Report back the results here afterward.

Thank you.

Answer 4

thank you for trying to help I have been busy today an could not get back.

I am unsure on how to find all the minidump files but I do have one in my windows folder in C drive however it is just one file I hope that is ok https://1drv.ms/u/s!AqVRs3-Lm1cslDpyH47KG8f7PhJg?e=MkXQRw

Answer 5

Hi, I’m Nicole, I’ll be happy to help you out today.

Share the dump files here for a better understanding of the issue.

Follow this thread on how to share dump files here. Upvote the person that shared the steps on that thread.

https://answers.microsoft.com/en-us/windows/for...

Will wait for the dump files.

Thank you.