BUGCODE_USB3_DRIVER (144) Blue Screen Error

Question

Hello!

I've been getting a blue screen error for about 6 months on the new computer. I tried to update the driver, update the bios and keep the operating system up to date, but it was not resolved. The main error always starts with a USB disconnection, the computer freezes, then sometimes it comes back, sometimes it crashes.
Most of the time, it takes a very short time and the error details are not visible, but sometimes a dump file occurs, I am sending an example of it in the attachment.

When I search on the internet, there are those who say to reinstall the operating system, there are those who say that there may be a PSU failure.

Thanks in advance for your help.

System info file: System info file download
Domp file : Dump File Download

Answer 1

Hi Oktay Karaca,

To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

https://answers.microsoft.com/en-us/windows/for...

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Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

Answer 2

Hi DaveM121

I've been keeping them all updated for the last 6 months, I use intel driver assistant to stay up to date for chip set and my bios up to date last version since 2 months.

Answer 3

Hi Oktay Karaca,

If no other minidump files are available, go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

Answer 4

Hi DaveM121

Thanks for your answer

Unfortunately, there is no other dump file, very rare dump file occurs. It looks like a windows error, as in the pictures I shared.

Answer 5

Hi Oktay Karaca,

I am Dave, I will help you with this.

That minidump file was not very specific on the underlying cause of the crash, do you have any more minidump files you can upload for analysis?