Blue Screen

Question

Hello, I keep running into issues while playing games on my Windows 11 pc. The most recent is modern warfare II, and it gives me the most problems. I have a nice system, but this keeps happening. I have updated all drivers and it still crashes are reboots. Any ideas?

Problem signature

Problem Event Name: BlueScreen

Code: c2

Parameter 1: 99

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1033

Here is my mini dump file.

https://1drv.ms/u/s!AjZOo83801glgYpqbc8IIquOqXK3MQ?e=hwPSD5

Answer 1

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error randgrid.sys, this is actually an error on the Battle.net, and COD, I highly suggest to reinstall CPD and Battle Net, then try to check if you still getting an error.

You may also check the steps from this link: https://www.youtube.com/watch?v=mFZ-dj3fVn0

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard